Cancellation & Refunds Policy for Daytime Play Sessions
No refunds will be given on unattended bookings or booking errors.
If you are unable to attend your booking, you can change the date/time by clicking on “manage your booking” in your order confirmation email. This feature will not work if the session has already started.
We charge a £30 deposit on each party booking, which we will refund provided that the Private Party Terms & Conditions have been met and the hirer vacates the FunZone on time. We only ask that you clear the tables, and our team will do the rest.
One amendment can be made to your booking. After this a £10.00 administration fee will be charged.
Cancellation & Refunds Policy for Private Parties
Cancellations must be made in writing.
- 3 months or more before the party – FULL REFUND
- 1 – 2 months before the party – 50% REFUND
- Less than 1 month before the party – NO REFUND
- If the Hirer fails to arrive without having cancelled by the appropriate method, no refund will be given.
Cancellations of bookings will incur a £10 cancellation fee which will be deducted from the deposit.
If your child is ill, we appreciate this is distressing, and we would like to help by moving the party date (subject to availability). The price will depend on the date and time of party booked.
If no alternate date is found, unfortunately you will forfeit your money.
PLEASE INFORM US AS SOON AS POSSIBLE.
(THE CENTRE OPENS AT 9AM)
General Terms & Conditions
Refusal or cancellation of booking by the Council
The Council reserves the right to refuse an application or cancel or terminate any booking for whatever reason without being bound to give any reason for doing so. Hatfield Town Council will not, as a result of the exercise of this right, incur any liability from such a refusal, cancellation or termination. Any charge or apportioned part will be refunded.
Responsibility of the Hirer
The Hirer shall ensure that all users of the Centre comply with the General Regulations of the Centre (which shall be deemed to be incorporated in these conditions), and the Hirer shall be liable to Hatfield Town Council for any breaches.
Parents or Guardians are responsible for all children attending the party. We suggest that all valuables are kept at home as we cannot take responsibility for any damage, loss or theft of personal items. The Centre does have lockers for customers’ use.
Fire & Evacuation Procedure
On hearing the fire alarm please exit the building safely and calmly. Parents or Guardians are responsible for their children, therefore please make sure all children leave the building. Staff are on hand to help and assist. Please make your way to fire assembly point B, which is located in the front car park. Wait at this location until a member of staff instructs you that it is safe to return to the building.
Any damage to equipment must be reported to a member of staff straight away. It may be necessary to close certain areas for routine maintenance during the year that will not be available during your visit.
For Seasonal events decorations may be used by the Town Council within the FunZone.
In the event of a heavy snow fall, if the Centre remains open and you choose to cancel your party, there will be no refund given. If the Manager decides to shut the Centre, we will re-arrange your party for another date or give a full refund.
Supply of Information
Parents/guardians should inform the centre of any additional needs when booking the party. The centre will take every reasonable precaution to ensure children’s safety but parents/guardians must ultimately accept responsibility for their child’s welfare. We can take no liability for any user wearing a cast, or already nursing an injury before going in to the soft play area.
‘The Council’ includes any member of staff from the Centre authorised to perform any particular duty. The ‘Hirer’ means the person or organisation hiring the centre. Persons under the age of 18 years will not be accepted as a hirer.
Exclusive use parties are available for those 12 years and under.
Food Allergies & Intolerances
Whilst every effort is made regarding awareness to food allergies and intolerances the customer has a responsibility to inform us of their allergy or intolerance.