Terms & Conditions
Daytime Use, Children’s Private Parties & Laser Tag
Daytime Play Sessions Terms & Conditions
All Daytime FunZone visitors must be pre-booked and pre-paid.
Save £1 per ticket by booking online! Bookings can also be made at our front desk, but online offers the best value.
All bookings must have an accompanying adult. Children must be supervised by a parent or guardian at all times.
Maximum 4 children per 1 adult.
Booking numbers and details will be checked on arrival.
The play structure is not suitable for children over 12 years of age.
A height restriction of 1.52M (5 ft) applies.
Suitable clothing and socks must be worn in the play area.
We recommend that children wear long sleeves tops and long trousers when playing in the FunZone.
The Rainbow Slide is available during parties and school holidays, and may open during daytime sessions on request.
Shorts are not permitted when using the rainbow slide.
No alcohol may be brought on to the premises at any time.
Parties are not permitted during the day.
No cake permitted during the day.
Any booking which appears to be a party will be asked to leave.
Food Allergies & Intolerances
We have a Coffee Kiosk on-site offering hot drinks, cold drinks and confectionery.
You may bring your own food. We ask that you only eat food at your table and do not take food into the play area. Food may only be consumed in the FunZone and not in the coffee kiosk seating area. Food debris needs to be picked up when finished.
Be Allergy Aware
1 in 13 children has a food allergy
Allergic reactions can happen from tactile contact.
Cancellation & Refunds Policy for Daytime Play Sessions
No refunds will be given on unattended bookings or booking errors.
If you are unable to attend your booking, you can change the date/time by clicking on “manage your booking” in your order confirmation email. This feature will not work if the session has already started.
Private Parties Terms & Conditions
Email Confirmation will be received once payment has been made in full.
MAXIMUM 50 CHILDREN
Parties are available for those 12 years and under.
A height restriction of 1.52M (5 ft) applies.
At least 2 adults must stay and supervise children at the party and on the softplay.
Booking numbers and details will be checked on arrival.
While we do allow you to decorate – Decorations should be free standing. The use of blutac, sellotape and/or glue dots are not allowed. Your deposit will be forfeited.
No confetti or confetti balloons – Risk of losing deposit.
All attendees must wear socks within the play frame.
We recommend that children wear long sleeves tops and long trousers when playing in the FunZone.
The Rainbow Slide will be open for up to 30 minutes during your party booking. If the slide is not being used, it may close earlier.
No shorts to be worn when using the rainbow slide. You may wish to bring long trousers just for the rainbow slide during the summer months.
Children wearing face paints, glitter tattoos or airbrush makeup are not permitted on the structure.
The toddler area is strictly for children aged 4 and under. Children aged 5 and above will not be permitted.
Parties are self-cater. Food must be prepared before party.
No kettles, flasks, cooking/heating equipment may be brought in and used.
If parties have no food they may play for 1 hour 50 minutes, allowing 10 minutes to drink up and clear the tables.
Bookings are 2 hours long – we recommend children play for the first 80 minutes and leave the play structure to eat for 30 minutes. This allows children to eat without rushing within the time allocated and 10 minutes to clear the tables.
AFTER CHILDREN HAVE EATEN, THEY CANNOT RETURN TO THE PLAY AREA.
Coffee Kiosk – Tea and coffee available (please ask for more details at reception).
A tab can be set up at the kiosk – to be settled at the end of your party.
Lids must be kept on drinks within the FunZone.
If you wish to make your own music playlist, just speak to the member of staff on arrival about playing it.
No alcohol may be brought on to the premises at any time.
Standard candles are permitted (re-lighting candles are not permitted). Sparkler candles are strictly prohibited. Please ask staff if you are unsure. Should the fire alarm sound, all users must vacate the building in an orderly fashion.
All electrical equipment must be PAT tested to be covered by our insurance.
If you are bringing helium for your balloons, please ensure that the helium is in a canister, as we cannot allow machines that are not PAT tested to be plugged into our power sockets.
No cameras or video equipment are allowed, except with our permission and agreement, along with the parent or party host.
Any damages to our equipment and/or toys will result in your deposit being forfeited and/or replacement of damaged item/s.
Party guests must vacate the room promptly to allow staff time to set up for the next party.
It is your responsibility to clear the tables after your party.
Food Allergies & Intolerances
Whilst every effort is made regarding awareness to food allergies and intolerances, the customer has a responsibility to inform us of their allergy or intolerance.
Due to the UK Food Information Amendment we have had to implement some conditions for bringing in cakes for parties. Any cakes or cupcakes brought into a party, must be a shop bought cake in a box or a cake by a reputable baker with an ingredient list on the box with a list of allergens attached. A supermarket cake will always have an ingredients list on the box with allergens highlighted. It is your responsibility as the party host to ascertain any allergies that your guest may have and take appropriate action.
Be Allergy Aware
1 in 13 children has a food allergy
Allergic reactions can happen from tactile contact
Charges
We charge a £30 deposit on each party booking, which we will refund within 3 working days after the party date provided that the Private Party Terms & Conditions have been met and the hirer vacates the FunZone on time. We only ask that you clear the tables, and our team will do the rest.
One amendment can be made to your booking. After this a £10.00 administration fee will be charged. Amendments must be made in writing to funzone@hatfield-herts.gov.uk
Cancellation & Refunds Policy for Private Parties
Cancellations must be made in writing to funzone@hatfield-herts.gov.uk
- 3 months or more before the party – FULL REFUND
- 1 – 3 months before the party – 50% REFUND
- Less than 1 month before the party – NO REFUND
- If the Hirer fails to arrive without having cancelled by the appropriate method, no refund will be given.
In the event of a cancellation, the hirer will forfeit their deposit.
Illness
If your child is ill, we appreciate this is distressing, and we would like to help by moving the party date (subject to availability). The price will depend on the date and time of party booked.
If no alternate date is found, unfortunately you will forfeit your money.
PLEASE INFORM US AS SOON AS POSSIBLE.
(THE CENTRE OPENS AT 9AM)
Changes to Terms & Conditions
We may update these Terms and Conditions from time to time. While we are not required to provide advance notice, any changes will be clearly noted on our website and will take effect immediately upon being published.
Laser Tag Party Terms & Conditions
Email Confirmation will be received once payment in full has been made.
MAXIMUM 24 CHILDREN
Laser Tag parties are available for those between the ages of 6 & 14 years of age.
A height restriction of 1.52M (5 ft) applies.
At least 2 adults must stay and supervise children at the party and on the softplay.
Booking numbers and details will be checked on arrival.
While we do allow you to decorate – Decorations should be free standing. The use of blutac, sellotape and/or glue dots are not allowed. Your deposit will be forfeited.
No confetti or confetti balloons – Risk of losing deposit.
All attendees must wear socks within the play frame.
We recommend that children wear long sleeves tops and long trousers when playing in the FunZone.
No shorts to be worn when using the rainbow slide. You may wish to bring long trousers just for the rainbow slide during the summer months.
The rainbow slide will remain closed for the duration of Laser Tag games.
The toddler area will remain closed for the duration of the booking.
Children wearing face paints, glitter tattoos or airbrush makeup are not permitted on the structure.
All of our phasers are equipped with anti-vandalism sensors. The phaser will give 1x warning to indicate any misuse. After the second instance of vandalism to the phaser, the player will be asked to leave the game and will not be allowed to participate for the remainder of the game.
Parties are self-cater. Food must be prepared before party.
No kettles, flasks, cooking/heating equipment may be brought in and used.
Weekday bookings are 90 minutes broken down to a mandatory safety briefing, 60 minutes of laser tag games followed by 30 minutes to relax & enjoy your food. Weekend bookings are 120 minutes broken down to an initial 20 min warm-up soft play for the children, mandatory safety briefing, 70 minutes of laser tag games, followed by 30 minutes to relax & enjoy their food.
AFTER CHILDREN HAVE EATEN, THEY CANNOT RETURN TO THE PLAY AREA.
Coffee Kiosk – Tea and coffee available (please ask for more details at reception).
A tab can be set up at the kiosk – to be settled at the end of your party.
Lids must be kept on drinks within the FunZone.
If you wish to make your own music playlist, just speak to the member of staff on arrival about playing it.
No alcohol may be brought on to the premises at any time.
Standard candles are permitted (re-lighting candles are not permitted). Sparkler candles are strictly prohibited. Please ask staff if you are unsure. Should the fire alarm sound, all users must vacate the building in an orderly fashion.
Candles are used at your own risk – No refund will be given if you have set off the fire alarm.
All electrical equipment must be PAT tested to be covered by our insurance.
If you are bringing helium for your balloons, please ensure that the helium is in a canister, as we cannot allow machines that are not PAT tested to be plugged into our power sockets.
No cameras or video equipment are allowed, except with our permission and agreement with parent or party host.
Any damages to our equipment and/or toys will result in your deposit being forfeited and/or replacement of damaged item/s.
Party guests must vacate the room promptly to allow staff time to set up for the next party.
It is your responsibility to clear the tables after your party.
Food Allergies & Intolerances
Whilst every effort is made regarding awareness to food allergies and intolerances, the customer has a responsibility to inform us of their allergy or intolerance.
Due to the UK Food Information Amendment we have had to implement some conditions for bringing in cakes for parties. Any cakes or cupcakes brought into a party, must be a shop bought cake in a box or a cake by a reputable baker with an ingredient list on the box with a list of allergens attached. A supermarket cake will always have an ingredients list on the box with allergens highlighted. It is your responsibility as the party host to ascertain any allergies that your guest may have and take appropriate action.
Be Allergy Aware
1 in 13 children has a food allergy
Allergic reactions can happen from tactile contact
Charges
We charge a £50 deposit on each party booking, which we will refund within 3 working days after the party date provided that the Laser Tag Party Terms & Conditions have been met and the hirer vacates the FunZone on time. We only ask that you clear the tables, and our team will do the rest.
One amendment can be made to your booking. After this a £10.00 administration fee will be charged. Amendments must be made in writing to funzone@hatfield-herts.gov.uk
Damages/Breakages to our equipment will result in the loss of your deposit and possible damage and/or breakage charges.
Cancellation & Refunds Policy for Laser Tag Parties
Cancellations must be made in writing to funzone@hatfield-herts.gov.uk
- 3 months or more before the party – FULL REFUND
- 1 – 3 months before the party – 50% REFUND
- Less than 1 month before the party – NO REFUND
- If the Hirer fails to arrive without having cancelled by the appropriate method, no refund will be given.
In the event of a cancellation, the hirer will forfeit their deposit.
Illness
If your child is ill, we appreciate this is distressing, and we would like to help by moving the party date (subject to availability). The price will depend on the date and time of party booked.
If no alternate date is found, unfortunately you will forfeit your money.
PLEASE INFORM US AS SOON AS POSSIBLE.
(THE CENTRE OPENS AT 9AM)
Changes to Terms & Conditions
We may update these Terms and Conditions from time to time. While we are not required to provide advance notice, any changes will be clearly noted on our website and will take effect immediately upon being published.
General Terms & Conditions
Refusal or cancellation of booking by the Council
The Council reserves the right to refuse an application or cancel or terminate any booking for whatever reason without being bound to give any reason for doing so. Hatfield Town Council will not, as a result of the exercise of this right, incur any liability from such a refusal, cancellation or termination. Any charge or apportioned part will be refunded.
Responsibility of the Hirer
The Hirer shall ensure that all users of the Centre comply with the General Regulations of the Centre (which shall be deemed to be incorporated in these conditions), and the Hirer shall be liable to Hatfield Town Council for any breaches.
Parents or Guardians are responsible for all children attending the party. We suggest that all valuables are kept at home as we cannot take responsibility for any damage, loss or theft of personal items. The Centre does have lockers for customers’ use.
Fire & Evacuation Procedure
On hearing the fire alarm please exit the building safely and calmly. Parents or Guardians are responsible for their children, therefore please make sure all children leave the building. Staff are on hand to help and assist. Please make your way to fire assembly point B, which is located in the front car park. Wait at this location until a member of staff instructs you that it is safe to return to the building.
Equipment
Any damage to equipment must be reported to a member of staff straight away. It may be necessary to close certain areas for routine maintenance during the year that will not be available during your visit.
For Seasonal events decorations may be used by the Town Council within the FunZone.
Snow Policy
In the event of a heavy snow fall, if the Centre remains open and you choose to cancel your party, there will be no refund given. If the Manager decides to shut the Centre, we will re-arrange your party for another date or give a full refund.
Supply of Information
Parents/guardians should inform the centre of any additional needs when booking the party. The centre will take every reasonable precaution to ensure children’s safety but parents/guardians must ultimately accept responsibility for their child’s welfare. We can take no liability for any user wearing a cast, or already nursing an injury before going in to the soft play area.
Interpretation
‘The Council’ includes any member of staff from the Centre authorised to perform any particular duty. The ‘Hirer’ means the person or organisation hiring the centre. Persons under the age of 18 years will not be accepted as a hirer.
Exclusive use parties are available for those 12 years and under.
Laser Tag parties are available for those aged 6 – 14 years.
Food Allergies & Intolerances
Whilst every effort is made regarding awareness to food allergies and intolerances the customer has a responsibility to inform us of their allergy or intolerance.